Booking and payment conditions
Last updated: 17 October 2026.
These conditions apply to bookings made through the Solis Poreč website. Please read them together with the accommodation details and your selected offer.
1. Your offer and booking confirmation
Your selected accommodation, arrival and departure dates, number of guests, price in EUR, included services and any additional charges are shown in your booking offer. Please check these details before proceeding. Property-specific house rules, deposits and charges apply where stated in the offer.
A quotation, a payment attempt or a temporary pre-reservation is not a final booking confirmation. Your booking is confirmed when Solis Poreč has verified the required payment and confirmed the reservation. The booking status and confirmation message show the outcome. Please contact us if your payment appears successful but you have not received confirmation; do not make another payment without checking with us.
2. Card payments
Card payments are processed through Stripe. The amount payable immediately and any later scheduled payments are shown at checkout before you confirm payment. Your bank may require additional authentication. A declined or interrupted payment does not by itself confirm a reservation. If the result is unclear, please contact us before trying again.
3. Bank transfer and the 48-hour pre-reservation
Bank transfer is offered only when your arrival date is at least three calendar days after the booking date, calculated in the Europe/Zagreb time zone.
When a bank-transfer pre-reservation is successfully created, the accommodation is held for 48 hours. The exact payment deadline is shown in your booking details and payment instructions. The full amount of the selected offer must be received within that period; the 48-hour period is not a deposit-payment arrangement.
Use the beneficiary, IBAN, amount and booking reference provided in your payment instructions. Allow enough time for your bank to complete the transfer. Sending a payment order or a transfer screenshot does not establish that the funds have been received.
We check receipt of the full payment and manually confirm the reservation. A partial payment or a late payment does not automatically confirm the booking or extend the deadline. Contact us if the amount or payment timing differs from the instructions.
If no payment is received by the deadline, the unpaid pre-reservation expires and the accommodation is released for other bookings. Please do not pay after expiry without contacting us first; a new booking depends on current availability. Payments that are partial, late or require clarification are reviewed individually.
4. Changes to your booking or price
Please send requests to change your dates, guests or booked services to info@solis-porec.com, quoting your booking reference. Changes depend on availability and the conditions of your selected offer. Any agreed price adjustment will be reflected in the updated booking details. An outstanding balance requires payment before full payment can be confirmed.
5. Cancellation conditions of your selected offer
The cancellation conditions attached to the Guesty offer you select apply to your particular accommodation, travel dates and rate plan. Please read the cancellation deadlines, charges and any non-refundable conditions displayed at checkout before confirming your booking. The applicable conditions are included in your booking details and confirmation.
There is no single cancellation-percentage table for all properties and offers. Choosing bank transfer does not change the cancellation conditions of your selected offer. The 48-hour payment deadline for a bank-transfer pre-reservation is separate from the cancellation conditions of a confirmed reservation.
Send any cancellation or amendment request in writing to info@solis-porec.com, quoting your booking reference. Please contact us before booking if the cancellation conditions are missing or unclear.
6. Cancellation notices and refunds
A cancellation notice confirms the status of the reservation. It does not by itself confirm that a refund is due or has been issued. Any refund entitlement and cancellation charge are determined by the applicable booking conditions and mandatory consumer rights. Where a refund is due, its amount and payment arrangements will be confirmed separately. Card processing and bank posting times may vary.
7. Changes by the company
If the booked accommodation cannot be provided for unforeseen reasons beyond our control, we will contact you about the available options. We may propose alternative accommodation of an equivalent or higher standard at no additional charge. Any alternative arrangement will be confirmed with you.
Nothing in these conditions limits your mandatory consumer rights.
8. Personal data
Personal data is processed in accordance with applicable data-protection law, including the General Data Protection Regulation (EU) 2016/679. Please see our Privacy Policy for information about data processing and how to exercise your rights. Data-protection enquiries can be sent to info@solis-porec.com.
9. Written complaints and consumer rights
You may submit a written complaint by email to info@solis-porec.com, by post or at our office at Bračka 47, 52440 Poreč, Croatia. Please include your booking reference and contact details. We will acknowledge receipt and respond in writing within 15 days.
The general 14-day right of withdrawal for distance contracts does not apply to holiday accommodation booked for specific dates. This does not affect the cancellation rights included in your booking conditions or your mandatory consumer rights.
10. Contact
SOLIS POREČ D.O.O.
Office: Bračka 47, 52440 Poreč, Croatia
Telephone: +385 52 433 624
Email: info@solis-porec.com