Privacy Policy
Last updated: 17 October 2026.
This notice explains how SOLIS POREČ D.O.O. uses personal data when you browse our website, contact us or book holiday accommodation.
1. Who is responsible?
SOLIS POREČ D.O.O., Cerova 6, Kukci, 52446 Nova Vas, Croatia, OIB 91494696300, is the controller for the processing described here. Our office is at Bračka 47, 52440 Poreč, Croatia. Contact us at info@solis-porec.com or +385 52 433 624.
2. Data we use and why
- Enquiries: your name, email address and the message you send, together with any details you choose to provide. We use these to answer you and handle accommodation requests. Depending on your enquiry, the basis is steps you request before a contract or our legitimate interest in responding to correspondence.
- Quotes and reservations: your selected property, dates, guest numbers and ages where needed for pricing, contact details and the booking information you provide. We use these to prepare an offer, manage the reservation and communicate about your stay. The basis is steps before a contract and performance of the booking contract.
- Payments and changes: amounts, payment method, transaction references and payment, refund or cancellation status. These support payment verification, booking administration and accounting. Contractual and legal obligations apply; preventing fraud and handling claims may also involve legitimate interests.
- Technical and security data: request information such as IP address, browser information, time and pages requested may be processed in server or security logs to operate, protect and troubleshoot the website. The basis is our legitimate interest in a reliable and secure service.
- Optional media and marketing choices: we record your privacy choice when you make one. Optional external media loads after your consent. Any separately offered marketing choice is voluntary and does not determine whether you may contact us or book.
Please provide only the information necessary for your enquiry or booking. The contact form does not request payment-card numbers, identity documents or sensitive personal information. Required form fields are marked; without the necessary contact or booking details we may be unable to respond or provide the requested service.
3. Booking and payment providers
Guesty supplies accommodation offers and supports reservation management. Relevant contact and booking details are sent to Guesty to create and administer the reservation. See Guesty’s Privacy Policy.
Stripe processes card-payment details and supports payment authentication and fraud prevention. Card details are entered in the payment provider’s payment fields; our booking system uses payment references and status rather than storing your full card number or security code. Stripe may act under its own responsibilities for some security and regulatory purposes. See Stripe’s Privacy Policy.
For bank-transfer bookings, we verify receipt and record the payment against the reservation. A transfer is not confirmed solely because a guest sends a payment order or screenshot.
4. Other recipients and international processing
Information may be available to authorised Solis staff, the relevant accommodation provider, hosting and email providers, authorised IT support, accounting advisers and authorities where disclosure is required. They receive information relevant to their role. Enquiry messages are delivered by email; the contact form does not create a separate submission archive in WordPress.
Some service providers may process data outside the European Economic Area. Transfer arrangements depend on the service and destination and may involve an adequacy decision or standard contractual clauses. Contact us for information about recipients and the safeguards applicable to your data; the providers’ privacy notices also explain their international processing.
5. How long we keep information
Retention depends on the purpose and applicable obligations. Booking and payment records are retained for the periods needed to administer the contract, meet accounting or other legal requirements and establish or defend claims. Enquiry correspondence is retained while needed to handle the matter and any related follow-up or claim. Security information is retained according to its operational or security purpose. Data subject to a legal retention requirement cannot always be deleted immediately on request. You may ask us about the criteria applicable to a particular record.
6. Your rights
Subject to the applicable conditions, you may request access, correction, erasure, restriction or portability of your personal data. You may object to processing based on legitimate interests and withdraw consent for processing based on consent. Withdrawal does not affect processing lawfully carried out before it. To make a request, email info@solis-porec.com; we may need information to verify the request.
You may also complain to the Croatian Personal Data Protection Agency, AZOP, or another competent supervisory authority.
7. Cookies, external media and links
See the Cookie Policy for the technologies used on this website and the privacy choices available. Google Maps and YouTube content is optional. Accommodation images delivered through Guesty and map tiles supplied by OpenStreetMap involve technical requests to those providers when displayed. Links to social networks or other websites take you to services with their own privacy practices.
You can change the optional-media choice through the Privacy choices button. Booking links may contain a private booking reference; please share them only with people who should have access to your booking details.
8. Questions and updates
Contact info@solis-porec.com with questions. We update this notice when the website or processing changes; the revision date is shown above.